Effective Monday, March 23, 2020, both of our locations will be seeing emergent cases only, at least for the next two weeks. Non-emergent surgeries will also be cancelled for at least the next two weeks. We understand that this is an inconvenience, but we have determined it to be in the best interest of our patients, staff, and community in order to help contain the spread of COVID-19. If you are affected by these cancellations, please be patient with us as we work to get all appointments and surgeries rescheduled in a timely manner.
The Hospital Campus Optical Shop will be open Saturday, March 21 from 8-12 and then will no longer be open on Saturdays until after Labor Day. Additionally, for at least the next two weeks, the Optical Shops will only be open from 8:00-4:30 Monday-Friday.
We understand that this is a concerning and unsettling time, and Concord Eye Center is committed to keeping our patients and staff safe as we follow and learn more about the Coronavirus. The following is the protocol that we have put in place. We ask for your patience, cooperation, and understanding.
When scheduling appointments for new or established patients, our call center staff is required to ask if you have traveled or been in close contact with someone who has traveled by air (international and domestic), or if you have experienced fever, cold or flu-like symptoms in the last fourteen days. If you answer “YES” to any of the previous scenarios, the appointment must be scheduled at a minimum of two weeks (14 days) following the initial phone call.
If you call with an ocular emergency and are experiencing cold/flu-like symptoms, we will check with your routine provider or the provider on-call prior to scheduling you.
If you have already been seen by your PCP and have the above symptoms, our providers will make a decision at their discretion.
Front desk staff members are required to ask each patient checking in if you have traveled by air (international and domestic) or been in contact with someone who has traveled or if you have experienced any cold or flu-like symptoms in the last fourteen days.
If “YES” – you will need to reschedule your appointment for a future date.
If “NO” – It is ok to check you in per usual.
If you have questions regarding this policy, please contact us at 603.224.2020.